Assistance
Shipping
Once your item has been dispatched from our warehouse you will receive an email containing tracking information.
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We aim to process and ship all orders within 1-2 business days of purchase. This time is subject to change due to the nature of production and heavy order volumes.
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Once an order has been completed, we unfortunately cannot change the shipping address. Exceptions can be made in the event of a simple spelling error, if this is the case, please contact customer support as quickly as possible and state clearly the changes that need to be made.
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Once order has been dispatched WRIGHT is no longer responsible for shipping delays or fulfilment.
Returns & Exchanges
Faulty and unused items may be returned to WRIGHT. Please ensure before you return an item that all tags are attached and all original packaging is present and intact.
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If your item is eligible for return under the conditions stated above, please email office@wrightsystems.online and follow the instructions below:
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Insert your order number and email address
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List the item you want to return
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State the reason for your return
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Include your preferred refund method and details
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Your return will then be processed by customer service who will share further instructions via email.
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Responsibility and cost for the safe return of the item rests with the customer. We strongly advise you to return the item using a tracked service. Original shipping costs will not be refunded and inbound costs will not be covered. WRIGHT cannot expedite or track returned packages.